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  • Managing Your Innermost Subscription

    10th January 2023

    10th January 2023

    By Innermost

    So you've recently taken the leap and signed up to an Innermost subscription. You're saving 20% on each delivery, without having to lift a finger. Feels good, doesn't it?

    But sometimes, life might not run as smoothly as our delivery schedules, meaning there might be times when you want to skip, swap, or pause your subscription. We totally get it. Here's a quick guide on how to do so with ease.

    Moving or Skipping A Delivery

    Got a holiday coming up? Taking a few weeks off your regular exercise schedule? Just got a bit of a product build up going on? Move or Skip your upcoming delivery by logging into your Innermost account here, and clicking Manage Subscriptions.

    Here you will see your subscription dashboard. From there, click on the subscription that you'd like to skip or move.

    You will be shown the details of your upcoming subscription delivery. To move your upcoming order forwards, or push it back, select Order Date and choose your new date. Note that your subsequent subscription delivery will then be your regular chosen weeks after your new date.

    If you can't wait any longer for your next batch, and want it ASAP (did someone say next day delivery?), just hit Order now and we'll get right on it.

    To skip your order completely, just select Skip this order at the bottom of the page. You can skip orders up to 24 hours before your next charge.

     

    You can check the dates of your next deliveries by heading to the Upcoming Orders tab at any time.

    Swapping A Product

    If you want to swap a product in your subscription, this couldn't be simpler. From your subscription dashboard, click on the subscription that you'd like to swap.

    Then select the product bar at the top of the page.

    Then, scroll down to the bottom of the page and select Swap product.

    You can then search for a product to swap to, or scroll through all products. You can pick a new delivery frequency at this point too. Your total payment amount will be updated when you're next charged.

    Once you're happy with your swap, just hit Swap for this product.

    Note that this will permanently update your product subscription - so if you just want to swap to a new product for your next delivery, you'll need to repeat the above to switch back to your original product.

    Adding Additional Products

    You can't get enough, can you? If you want to try out something new, but not commit to a subscription just yet, you can add a one-time product on to your regular subscription delivery. Alternatively you can add more repeat products as subscriptions. You guessed it, it's back to your account to start.

    Log into your Innermost account here, and click Manage Subscriptions.

    Here you will see your subscription dashboard. From there, click Subscriptions from the top links header.

    Select Add a product in the top right corner.

    You can then search for a product to add, or scroll through all products. Once you've found your chosen product, choose the Quantity you'd like to add, and select Onetime (unless you'd like to add it as a repeated subscription item). 

     

    If you'd like to add the product as a repeated subscription item, hit Subscribe & save instead, and select the frequency with which you'd like the item delivered. Be sure to match the frequency and the first shipment date to your other subscription products to ensure they'll arrive together.

    Cancelling Your Subscription

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    If you really want to stop your deliveries for good, log into your Innermost account here, and click Manage Subscriptions.

    Here you will see your subscription dashboard. From there, click on the subscription that you'd like to cancel.

    You will be shown the details of your upcoming subscription delivery. Select the product you want to cancel.

    Then, scroll down to the bottom of the page and select Cancel subscription.

    Note that if you have a subscription order with multiple products, you will need to do this step for each product.

    In the meantime, we'll be waiting patiently for you to come back to us as soon as you can.  We always love to hear feedback on why subscriptions get cancelled, so please do share with us!

    Updating A Shipping Address

    Moved house? Going to be somewhere else? No problem. 

    Log into your Innermost account here, and click Manage Subscriptions.

    Here you will see your subscription dashboard. From there, click on Shipping addresses.

    You can then Add shipping address or Edit shipping address.

    Updating A Payment Method

    You can change your payment details at any time, and assign different cards to different subscriptions via your account.

    Log into your Innermost account here, and click Manage Subscriptions.

    Here you will see your subscription dashboard. From there, click on Payment methods.

    You can then select Add payment method to add a new card, or Edit to change your billing address (for the same card).

     

    So there's the full rundown of how to manage your Innermost subscription. We hope you find this useful, but if there's anything you're still not sure on, just reach out to us via our online chat feature (bottom right) or email us at support@liveinnermost.com. Happy subscribing!

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